What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at "wegotyou@lidstickdiaries.com"
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. If you receive a defective item, please notify us within 2 days of delivery. Once our team has provided a return label and approved the defective item, it must be shipped back within 7 days of receiving the shipping label.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at "wegotyou@lidstickdiaries.com". If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email to "wegotyou@lidstickdiaries.com" and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.